Singapay does not support, promote, facilitate, or permit online gambling, pornography, or any other illegal activities through its products, services, or payment infrastructure.
Report via EmailReport a violation
If you become aware of any such matters, please submit your report via the following email: info@singapay.id
Singapay operates as a payment service provider under the regulatory framework of Bank Indonesia and applicable laws and regulations. Maintaining the integrity of the payment ecosystem is fundamental to how we conduct our business. Singapay does not support, promote, facilitate, or permit online gambling, pornography, or any other illegal activities through its products, services, or payment infrastructure.
Merchants, partners, and users are prohibited from using Singapay’s services, payment infrastructure, merchant accounts, or affiliated applications for:
All merchants and business partners are required to:
Singapay conducts due diligence during merchant onboarding and continuously monitors merchant activities. If we discover or have reasonable grounds to suspect a violation of this policy, Singapay may, without prior notice:
PT Abadi Singapay Indonesia (Singapay) provides a Whistle Blowing System (WBS) as a reporting channel for employees, business partners, and external parties to report suspected violations of the law, code of ethics, or internal company policies.
Through this WBS, Singapay is committed to upholding the values of integrity, transparency, and accountability across all operational activities. The system allows anyone to submit reports safely, confidentially, and free from the threat of retaliation.
Types of violations that may be reported include:
Every report received through the WBS will be followed up objectively, independently, and professionally, while guaranteeing the confidentiality of the reporter’s identity and providing protection against any form of intimidation or discrimination.
Through the implementation of this Whistle Blowing System, Singapay strives to foster a culture of honesty, responsibility, and trustworthiness, and to ensure the application of Good Corporate Governance (GCG) principles across all levels of the company.
